In compliance with Legislative Decree 70/2003 and the Consumer Code (Legislative Decree 206/2005), the following information is provided:
Company: VESSANO S.R.L.S.
Legal Form: Simplified Limited Liability Company
Registered Office: Via Giuseppe Casaregis 30/6, 16129 Genoa (GE), Italy
Tax Code and VAT: 03019600992
REA Number: GE-527379 • Genoa Business Register
Share Capital: €500.00 fully paid
Email: support@vessano.com
PEC: vessano@pec.it
WhatsApp: +39 379 175 5562
SDI Recipient Code: W7YVJK9
Business: Retail trade of clothing and fashion accessories through e‑commerce
Note: Vessano operates exclusively online without physical stores.
These General Terms and Conditions of Sale govern all relationships between VESSANO S.R.L.S. and its customers regarding the online sale of clothing and fashion accessories.
These conditions apply to all orders placed through the website www.vessano.com and prevail over any other conditions proposed by the customer.
Vessano reserves the right to modify these conditions at any time by publishing the updated version on the site. Changes will apply to orders placed after publication.
The contract is considered concluded when Vessano sends the customer the order confirmation email containing: order number, details of ordered products, total price including taxes and shipping costs, delivery address and estimated delivery times.
Products are sold while stocks last. In case of unavailability, we will contact you to propose alternatives or proceed with refund. Adding to cart does not constitute product reservation.
VESSANO garments are crafted from superior-grade natural hides. Genuine leather is a living, organic material: slight natural variations in grain, subtle vein lines, tonal nuances, or soft creasing do not constitute defects or manufacturing flaws, but represent the unmistakable hallmark of authentic noble materials, rendering each VESSANO creation unique and exclusive.
Displayed currencies: in the European Union prices are in Euro (€); for the rest of the world in US Dollar ($). The currency is set automatically based on your location. Prices include VAT for EU customers. For non‑EU, local taxes and duties are already included in the price. Prices may vary without notice; the applicable price is the one shown at order confirmation.
Shipping is free worldwide on all orders (Italy, European Union, and Rest of the World).
All prices displayed on the website include shipping costs, VAT (for EU customers), and all customs duties, import taxes, or clearance fees (for non-EU customers, under DDP - Delivered Duty Paid terms). The customer will never be required to pay any additional amount to the courier or customs authorities upon delivery.
For complete details, see the Shipping page.
VESSANO accepts the following protected payment methods:
All payments are securely processed through encrypted gateways certified to PCI-DSS Level 1 (Stripe), adhering to European Payment Services Directive regulations (PSD2) with mandatory 3D Secure 2 (3DS2) Strong Customer Authentication. VESSANO never views, collects, or stores customers' full credit card numbers.
An electronic invoice is issued for each purchase in accordance with Italian regulations. The invoice is sent to the email address provided by the customer.
Orders are processed within 1-3 business days from payment confirmation. During high demand periods (sales, holidays), times may extend up to 5 business days.
All VESSANO pieces are shipped via DHL Express with fully insured delivery. A tracking number is provided via email within 24 hours of dispatch to track delivery in real time.
Consumers have the right to withdraw from the contract within 14 days of receiving the product, without having to provide any reason.
To exercise your right of withdrawal, contact us through one of the following channels:
Digital function: Request a return (withdraw from the contract here)
Email: support@vessano.com (main channel)
WhatsApp: +39 379 175 5562 (quick assistance)
PEC: vessano@pec.it (official communications)
To be accepted, the return must meet the following conditions:
The right of withdrawal does not apply to:
The entire insured return process is arranged directly by VESSANO with doorstep courier pickup via DHL Express. The return service fee is deducted from your refund: €25 for Italy, €50 for Europe (European Union, UK, Switzerland), and €150 for the Rest of the World (inclusive of customs processing and clearance fees). In case of a defective item or error on our part, no fee will be deducted.
The refund will be processed using the same payment method used for the original purchase.
You can monitor the status of your return in the My Orders section. Full refund will be processed within 14 days of receiving the returned product. See Returns for details.
An order may be cancelled exclusively within 12 hours from purchase confirmation by contacting Customer Care at support@vessano.com with the order number.
Once 12 hours have elapsed, the order can no longer be cancelled. The right of withdrawal and return within 14 days of delivery remains available.
All products sold on the website are covered by a legal warranty of conformity of 24 months under Articles 128 et seq. of the Italian Consumer Code (Legislative Decree 206/2005 as amended) and Directive (EU) 2019/771. For any lack of conformity that manifests within the first 12 months of delivery, the defect is legally presumed to have existed at the time of delivery, unless proven otherwise.
In the event of an established lack of conformity, the consumer is entitled, at their choice, to have the product brought into conformity by repair or replacement free of charge (with DHL Express pickup, materials, and labor fully borne by VESSANO), provided that the chosen remedy is not objectively impossible or disproportionate. Subordinately, where legal conditions apply, the consumer may request an appropriate price reduction or termination of the contract with a full refund.
The legal warranty of conformity strictly excludes:
Safety and traceability information required by Regulation (EU) 2023/988 and Italian Legislative Decree 8 April 2026, No. 78 is provided on product pages, where applicable. For product safety reports, contact support@vessano.com and include the order number, product and a description of the issue.
Subject to mandatory consumer protection laws applicable in the customer's country of habitual residence (including consumers residing in the European Union, United Kingdom, Switzerland, United States, Japan, or other third countries), VESSANO’s liability is strictly limited to the purchase price of the products purchased, except in cases of willful misconduct or gross negligence.
No liability shall arise for delays or failure to perform due to events of force majeure (natural disasters, severe weather events, strikes, network interruptions, extraordinary customs inspections, or government restrictions).
Website content is protected by intellectual property rights owned by VESSANO S.R.L.S. or used under license. Any reproduction or commercial use without written authorization is prohibited.
The VESSANO® trademark is registered and protected.
The processing of personal data is governed by our Privacy Policy, drafted in compliance with EU Regulation 2016/679 (GDPR) and Legislative Decree 101/2018.
Data Controller: VESSANO S.R.L.S. To exercise rights provided by GDPR: privacy@vessano.com
In case of any dispute, we warmly invite customers to contact our Customer Care beforehand to achieve a swift and amicable resolution.
Consumers may avail themselves of Alternative Dispute Resolution (ADR) entities pursuant to applicable law.
European Commission ODR platform: https://ec.europa.eu/consumers/odr (operational until decommissioned pursuant to EU Regulation 2024/3228).
For disputes with consumers, mandatory territorial jurisdiction lies with the courts of the consumer's place of residence or domicile, pursuant to applicable conflict of law rules. For non-consumers (professionals or businesses), exclusive jurisdiction lies with the Court of Genoa, Italy.
These General Terms and Conditions of Sale are governed by Italian law. Where the customer acts as a consumer, this choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence (including the European Union, United Kingdom, Switzerland, United States, Japan, etc.).
For orders, inquiries, or support: support@vessano.com • WhatsApp +39 379 175 5562
Invalidity of single clauses does not entail invalidity of the entire contract.
Vessano may amend the terms; changes apply to subsequent orders and are published on the website.
Failure to enforce a clause does not constitute a waiver of the right to enforce it later.
These Terms may be updated periodically. The latest version is always available on this page.
Last update: October 12, 2026