Every piece is individually handcrafted on demand to eliminate mass overproduction and excess inventory. The artisanal manufacturing process requires approximately 18-26 business days (maximum 50 days during peak high-demand periods).
The total estimated timeline from order confirmation to doorstep delivery is broken down by region:
Yes, you will receive periodic email updates regarding the status of your order. Once handed over to DHL Express, you will receive an official tracking number within 24 hours to track delivery in real time.
We do not produce bulk stock or store inventory in warehouses. Each VESSANO creation is patterned and tailored only after an order is confirmed, utilizing LWG-certified genuine leathers and artisanal construction techniques that respect noble materials and human craftsmanship.
Specific sizing details and garment specifications are provided directly on each individual product page in our store. If you have any questions prior to ordering, our client care team is available via email or WhatsApp.
Order modifications or cancellations are possible exclusively within 12 hours of purchase confirmation by contacting support@vessano.com. Once 12 hours have elapsed, production begins and the order cannot be altered; you may nevertheless exercise your 14-day right of withdrawal upon delivery.
Currency is set automatically based on your location. You may also manually adjust your preferred currency using the selector in the website footer.
Prices across currencies reflect continuously updated exchange rates to guarantee complete accuracy and transparency at checkout.
We ship worldwide with fast, insured delivery (Italy, European Union, United Kingdom, Switzerland, United States, Japan, UAE, Australia, and over 150 international destinations).
Fully insured express shipping via DHL Express is always complimentary worldwide on all orders.
All prices displayed on the website include VAT (for EU customers) and all customs duties, import taxes, and clearance fees (formula DDP, Delivered Duty Paid) for international non-EU destinations. You will never be asked to pay any additional fees or surprises upon delivery.
You will receive an official DHL Express tracking code via email within 24 hours of dispatch to monitor your parcel in real time.
All VESSANO orders travel exclusively via DHL Express with comprehensive transit insurance and signature required upon delivery.
Shipping address modifications can be requested exclusively within 12 hours of order confirmation by contacting Customer Care promptly at support@vessano.com.
All transactions are protected by cutting-edge SSL encryption and 3D Secure protocols.
Payment is processed immediately upon order confirmation to secure materials and initiate the handcrafted production of your piece.
An official electronic invoice (or international receipt) is issued for each purchase in compliance with Italian regulations and emailed to the address provided.
Order cancellation may be requested strictly within 12 hours of purchase confirmation by emailing support@vessano.com with your order number. Once 12 hours have passed, the order can no longer be cancelled; you may still request a return within 14 days of delivery.
You have 14 days from receipt of your order to request a return without providing any reason. Garments must be in pristine original condition, unworn, unwashed, with all security seals and tags attached, and in their original packaging.
The return process is seamless and fully assisted:
The entire insured return service with doorstep pickup is organized directly by VESSANO. The return shipping cost is deducted from your refund: €25 for Italy, €50 for Europe (EU, UK, Switzerland), and €150 for the Rest of the World (inclusive of customs processing and clearance fees). In the event of a defective piece or error on our part, the return is entirely free of charge.
We do not offer direct size exchanges: you simply initiate a return for the received piece and place a new order on our website, subject to current collection availability.
No, quite the contrary: it is the hallmark of genuine authenticity. VESSANO creations are crafted from superior-grade natural genuine leather. As an organic living material, subtle grain variations, natural vein lines, and tonal nuances are not defects, but the authentic organic signature that certifies noble materials, rendering each VESSANO creation unique and exclusive.
All products are covered by a 24-month legal warranty of conformity under Directive (EU) 2019/771 and Articles 128 et seq. of the Italian Consumer Code. For defects manifesting within the first 12 months of delivery, the law presumes the defect existed prior to delivery.
In the event of an established conformity defect, you are entitled to have the garment brought into conformity through repair or replacement free of charge (with fully covered DHL Express pickup, transit, and labor). Normal wear and tear, organic aging of leather, or damage caused by improper washing or negligence are strictly excluded.
We exclusively select noble, top-tier raw materials:
For the proper care, cleaning, and longevity of each piece, it is essential to strictly follow the specific instructions indicated on the respective product page on our website and on the garment's interior care label.
Genuine leather pieces must never be washed with domestic machine cycles, bleached, or subjected to harsh chemical solvents; for periodic maintenance or stain removal, we strongly recommend consulting professional leather cleaning specialists.
Our commitment is actionable and authentic: we produce exclusively on demand to eliminate overproduction, source LWG-certified hides, utilize low-impact YKK hardware, and apply circularity by repurposing noble offcuts. For a comprehensive overview, visit our Sustainability page.
Your shopping cart is synchronized directly with your VESSANO account. Once you log in with your credentials, your cart contents are updated in real time across all your devices: if you add or remove an item from your cart, the change is instantly reflected across all synced devices logged into the same account.
All personal data and transactions are processed in strict compliance with EU Regulation 2016/679 (GDPR). For full details, please review our Privacy Policy and Cookie Policy.