Account and data deletion

How to submit your request

Email support@vessano.com with the subject "Account deletion request". We will reply to the email linked to your account to verify your identity before proceeding.

What to include

• The email address linked to your VESSANO account.
• Your full name and, if available, any related order number or support ticket.
• A short explanation of why you are requesting deletion.
• An explicit authorization: "I authorize VESSANO to delete my account and personal data, subject to legal obligations."
• Optional: an alternative contact for clarifications.

Verification, timing, and limits

• We acknowledge your request within 7 business days and share verification steps.
• Deletion is completed within 30 days from verification, extendable up to 60 days for complex cases (GDPR art. 12).
• If you have an order in progress or open contractual obligations, we finalize those activities first and then delete data that is no longer needed.
• We may retain minimal data required by law (e.g., tax or anti-fraud obligations) or needed to establish or defend legal claims.

What is deleted

• Your account, credentials, preferences, and profile history.
• Data stored on third-party services we use to deliver the service (e.g., Shopify, email and marketing systems), within the technical limits of those providers.
• Operational logs that are no longer necessary are anonymized or removed; backups are overwritten according to standard rotation cycles.
• Marketing communications and newsletters are stopped.

Rights and contacts

You can exercise your rights of access, rectification, restriction, objection, or portability under GDPR and other applicable laws. For questions or to check the status of your request, email support@vessano.com. See our Privacy Policy for full details.